MOST FREQUENT QUESTIONS

To place and order online simply;

• Navigate through the product pages of the website
• Select the colour and size you would like and click ‘Add to Cart’
• Confirm your cart
• Enter your delivery address
• Select your delivery method
• Choose your payment method, enter your payment details
• Review and Confirm

We recommend creating an account so that you can; easily refer to previous purchases, manage your returns, create a wishlist, manage your preferences.

Once your order has been placed successfully, you will be directed to a success page containing your order number. You will also receive an email notification confirming the details of your order. Please contact our Customer Care team immediately if you notice any errors on your order, at customercare@maje.com.au

If you change your mind, would like to cancel an order, or notice an error on your order please contact our Customer Care team immediately at customercare@maje.com.au

To use a promotional code simply enter this into the ‘Promo Code’ field at the cart stage of the order process and click the ‘Apply’ button. Once the code has been validated, the offer will automatically apply to your cart. If your code is invalid you will see an error message appear. Please contact our Customer Care team if you require any further assistance at customercare@maje.com.au

Unfortunately, we do not currently offer Gift Cards online.

We take the greatest care of your items so that they are not damaged in transit and so you can maintain them over time. All our fragile items are delivered in a specific protective packaging.

Composition of Your Parcel

Our accessories are delivered in a fabric Maje pouch.

In each parcel you will find your ordered item/s, your invoice, a thank you card with details of our return policy.

Our search engine, located at the top of our homepage, makes it easy to find what you’re looking for. Just enter the keywords into the search bar and click the results that appear.

If you want to refine your search further you can use our filters by style, colour or size, located at the top left of every category page.

Our warehouse operates during business hours Australian Eastern Standard Time, Monday to Friday, excluding weekends and NSW public holidays.

Orders received before 12pm on weekdays will be processed and shipped on the same business day. Orders placed after 12pm will be processed and shipped next business day. Orders placed on weekends will be processed and dispatched next business day.

Orders placed during Sale or Promotional times may take longer to process. Please allow an additional 48 hours for dispatch.

You will receive an email notification once your order has been dispatched from our warehouse with a tracking number to monitor the delivery.

Once your order is dispatched, unfortunately we are unable to change the shipping address. Please contact Customer Care immediately if you notice any errors and we’ll try to help where we can.

All prices displayed on the Australian Store in AUD are GST inclusive. All payments made on the Australian Store are processed in AUD.

Full price merchandise purchased via maje.com.au can be returned for a full refund or credit voucher within 14 days of receipt.

Sale merchandise can be returned for online credit only. Online credits will be processed once your returned item/s have been received, and your credit note details is accessible through your online account. Online credits are non-transferable and are valid for use at maje.com.au only and cannot be used in store.

Mid-season sale items are not eligible for returns or exchange.

Final sale items purchased via the Last Chance category or during our Outlet Sale are not eligible for returns or exchange.

Any order placed with a online credit will not be eligible for a refund or an exchange.

Returns are processed on merchandise only, less any shipping costs paid, unless faulty.

Returned items must be in their original condition; unworn, unused, unwashed, with swing tags attached and are accepted at the discretion of our team.
We are not able to offer exchanges and instead encourage you to place a new order to secure your desired item, and returning the original item for a refund.

To proceed with a refund, please follow the below instructions:

1. If you have an online account, please login and submit a request for a refund.
2. Our customer service will proceed to create a return label for you and you will receive this email in your inbox with the return label from our courier service.
3. Please attach the label to the original package and proceed to drop it off at any Post office.
4. Once the parcel has been dropped off and returned to our customer service team. A quality check procedure will be conducted and then a refund will be processed after.
   
   

For assistance with your return please contact our Customer Care team.
E: customercare@maje.com.au

Please allow up to five business days for your return to be received. You will receive an email confirmation once your return has been received and processed. If your return does not meet our return policy you will be contacted by our Customer Care team.

We make the best efforts to quality control all items prior to dispatch.

In the case that something is faulty or damaged, please contact our Customer Care team with a brief description of the fault as soon as possible at customercare@maje.com.au

If you believe you have received an item different to the one you ordered, please contact our Customer Care team as soon as possible at customercare@maje.com.au

Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution. For online orders only. 

We accept all major credit cards and payment types; Visa, Mastercard, American Express, Paypal and Afterpay.

Your card will be debited at the point your order is confirmed.

For your convenience, we will offer to store your payment details for the next time you place an order with us. Your credit card number is encrypted by the payment gateway and associated with a unique payment token, which means the number is never kept on file or stored by us. For all subsequent purchases you will only need to enter the CVV on the back of your card to confirm the payment.

Please note Credit notes and vouchers issued in store cannot be used online.

Afterpay now available online.

maje.com.au uses a Secure Sockets Layer [SSL] on payment pages to ensure your data is encrypted and transmitted safely. Your entered credit card information is never visible to us or stored on our servers.

Our search engine, located at the top of our homepage, makes it easy to find what you’re looking for. Just enter the keywords into the search bar and click the results that appear.

If you want to refine your search further you can use our filters by style, colour or size, located at the top left of every category page.

To create a wishlist simply;

• Create an online account with us
• Navigate through the product pages of the website
• Select the colour and size you would like and click ‘Add to Wishlist’

An item will stay in your wishlist until it is removed, purchased, or no longer available for purchase. You can view and manage your wishlist via your account section of the website.

Bonjour, and welcome to Maje Careers

To become part of our talented retail team, please send your C.V. and covering letter through to careers@maje.com.au

To change your address, login to your account and then click on ‘Addresses’ from the menu.

Click ‘Edit’ on the address you would like to change.

If you haven’t created an address you can select “New Address” to add.

If you would like to delete an old address click “Delete”

*Please note that this will not update the shipping address of an order that has already been dispatched. Please contact our Customer Care team.

To download your invoice, please login to your account and then click on “Orders” from the menu.

Select the order you would like to view and click “Print Invoice” from the order details page.

To receive our latest news, special offers and early access to private sales, please subscribe to our newsletter. To join, simply enter your email address into the “Newsletter” section at the bottom of the Maje homepage.

You can also create an account and select “Subscribe to the Maje newsletter” located after the email address field.

To create a Maje account simply click My Account Icon from the top right corner of the page.

Click the “Create an account” button from the Register section.

Enter your personal details into the fields, verify your account by checking the captcha and click “Create an account”

To sign into your account, click My Account icon from the top right corner of the page and enter your login details. You will have access to your personal details and complete order history.

If you have forgotten your password, enter your email address into the login page or checkout page and click “Reset Password” button.

If you already have an account a link to reset your password will be emailed to you, follow the link and enter your new password into the fields. Due to security reasons we do not record/ nor have access to your password.

To change your password, simply go to your account and click “Account Settings” enter your current password and your new password into the corresponding fields.

To unsubscribe from our newsletter, click the unsubscribe link located in the footer of every Maje email.

From the moment you unsubscribe, you will no longer receive any emails from Maje, including invitations to exclusive events and our private sales.

You will continue to receive emails relating to online orders – such as order confirmations, shipping details and returns instructions etc.

We make every effort to ensure our stock is accurate and that the product is available at the time of purchase however, in some circumstances there may be a discrepancy. In the event that your order cannot be fulfilled our Customer Care team will contact you to arrange a suitable alternative, replacement or full refund.

If an item is out of stock online you may enter your email address to be alerted as soon as the items become available again. Simply select the size and enter your email into the field which will be prompted below.

Please note this email is sent once the product is back in stock online however, this is not reserved for you, and we cannot guarantee its availability when you re-visit the site.

If you wish to check whether an item is in stock in store and reserve it, you may contact the store of your choice by phone. Please refer to our Stores page for their contact details. Maje.com.au